Cleaning the apartment at the end of each stay is the owner's
duty towards the following guest. The owner asks you to cover
this cost (30 to 50 euros), in normal circumstances. Should
the apartment be left in a specially dirty condition, you may
be asked an additional cleaning charge.
you require cleaning services during your stay, an agreement
may be reached, at a price, but please let us know in advance
in order to organize it.
BOOKING CONDITIONS: Once the reservation is confirmed (pre-payment
has been made), the reservation will be considered definitive.
Madrid On Line will always try to adapt any change (dates or
number of people) depending on the availability. As a general
rule, small changes communicated enough in advance (such as
1 day stay more or less, or 1 person more or less), should not
be any problem, provided there is availability in the reserved
apartment or in its defect in a similar one.
in case of periods of high demand (fairs and congresses, summer,
holidays, etc.), Madrid On Line can apply the following conditions:
case of increasing the length of your stay, we'll add to the
amount to be paid accordingly.
case of a decrease in the length of your stay, should it be
communicated enough in advance for us to find other guests,
the amount to be paid will be reduced accordingly. On the
contrary, unless you agree to pay the full price of the originally
booked stay, Madrid On Line may cancel your reservation.
case of increasing the number of people, Madrid On Line will
only accept the change in case there are enough available
beds, and the price will be recalculated accordingly. Alternatively,
Madrid On Line will try and find availability in another apartment,
with capacity enough to house the whole group, in any case
according to the price of the new apartment.
case of decreasing the number of people, Madrid On Line may
decide to change the group to a smaller apartment or to cancel
the reservation, unless you accept to pay the global amount
Should a cancellation occur, be it your decision (inability
to come, cancellation of your trip, etc) or because an agreement
has not been reached in case of changing booking conditions,
the following rules will apply:
the cancellation takes place in the 2 months prior to your
arrival date, the owner will return the amount of the pre-
payment, minus expenses (up to 20%).
the cancellation takes place within the 2 months prior to
your arrival date, the owner will always try and reach a reasonable
agreement, but will be only compelled to return the amount
of your transfer, minus expenses (up to 20%), in case he has
been able to rent the apartment at least, under the same conditions.
CONDITIONS. The apartments are rented according to Spanish
law and a specific contract. You may ask us to send you in advance
this contract and its English translation (only the Spanish
version is legally binding). The main specific provisions of
this contract are:
damages caused to people or the contents of the apartment
during the duration of the contract is the Civil responsibility
of the "rentee".
the duration of the contract is specifically stated, thus
ending automatically at the end of the agreed period. Upon
failure to return the apartment at the end of the contract,
the owner is entitled to perceive double the originally agreed
price for the duration of the extended stay, plus damages
objects or deterioration: payment of a deposit does not constitute
a waiver of the owner's right to claim compensation or replacement.
Should the deposit cover damages, replacement or compensation
cost will be automatically deduced from it.